Problems and questions
| Problem | What to try |
|---|---|
| The page looks old, or a new feature is missing | Hard refresh (Ctrl+Shift+R on Windows). The header shows the display and server versions. |
| "No data on remote" | The server is not answering. Try again in a minute, and tell the Gander Oceanic team if it stays. |
| Track, transfer, SELCAL or contact me does nothing | Check that you are signed in with a position, EuroScope is connected as that position, and the plugin is loaded. The result is shown at the bottom of the aircraft menu. |
| Send buttons only copy | autotype=1 is missing from vnaaats.cfg, or Windows refused to let the plugin type. Use the Copy buttons and paste into EuroScope. |
| A flight is missing | It may be outside the Show time window, hidden by you, or filtered. Use Add to bring it in. |
| No sound | Click once on the page, and check Audio is ON in the natTrak box. |
| No flights appear, or changes do not save | Your key is missing, wrong or out of date. Keys last 90 days. Get a new one from vnaaats.com/get-key. |
| "Your key is not known" | Copy the whole key again. The key belongs to the CID it was issued for, so connect with that same CID. |
| EuroScope closes when it starts | Check server=https://vnaaats.com (with https) in vnaaats.cfg. Install the Microsoft Visual C++ 2015-2022 Redistributable (x86) if the plugin will not load at all. |
| The radar screen shows wrong letters | vNAAATS.ttf is missing from the plugin folder. Update now in the app installs it. |
| "Update now" fails | Close EuroScope first. Windows will not let the app replace a plugin that is open. |
| The map is wrong or not oceanic | You have another sector file loaded. Use the Gander package from AeroNav. |
| The headphones (VACS) button stays grey | In VACS, open Advanced Settings and make sure Enable remote control is ticked, and that VACS is running. |
Reporting a bug
Include the callsign, what you clicked, what you expected, what happened, the plugin version (the first line of vNAAATS.log) and the log file. Report it on GitHub or to the Gander Oceanic team.
Last update:
November 14, 2026